You can share your resumes to nishad.kabeer@alpha.ae
Job Title: IT Services Desk Engineer
Location: Abu Dhabi
Contract Duration: 6 - 12 Months
Salary: AED 6500
Job Summary:
We are seeking a skilled IT Services Desk Engineer to join our team. The IT Services Desk Engineer will play a crucial role in providing technical support and assistance to our internal employees and clients. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused mindset. As an IT Services Desk Engineer, you will be responsible for resolving technical issues, troubleshooting hardware and software problems, and ensuring the smooth operation of our IT systems.
Responsibilities:
Provide first-level technical support to internal employees and external clients via phone, email, or in-person.
Diagnose and resolve hardware, software, and network issues in a timely manner.
Log all support requests and maintain accurate documentation of troubleshooting steps and issue resolutions.
Escalate complex or unresolved issues to appropriate teams or specialists for further investigation and resolution.
Install, configure, and troubleshoot software applications, operating systems, and peripheral devices.
Assist with user account management, including creating, modifying, and deleting user accounts and access privileges.
Conduct regular system maintenance tasks, including software updates, patches, and system backups.
Provide training and guidance to users on how to effectively utilize IT systems and applications.
Collaborate with cross-functional teams to ensure smooth coordination and resolution of IT-related issues.
Stay up-to-date with the latest IT trends and technologies to enhance technical skills and knowledge.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven work experience as an IT Services Desk Engineer or similar technical support role.
Strong knowledge of Windows and Mac operating systems, hardware components, and software applications.
Experience troubleshooting network connectivity, VPN, and printer-related issues.
Familiarity with help desk ticketing systems and remote support tools.
Excellent communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users.
Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
Ability to work well under pressure in a fast-paced environment, prioritizing and managing multiple tasks effectively.
Professional certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar, are a plus.
Customer-oriented approach with a focus on delivering exceptional service and support.
You can send your resumes to nishad.kabeer@alpha.ae
Job Title: Junior NOC Engineer
Location: Abu Dhabi
Contract Duration: 6 - 12 Months
Salary: AED 10K
Job Summary:
We are seeking a Junior NOC Engineer to join our team. The Junior NOC Engineer will be responsible for monitoring and maintaining our network and systems infrastructure, ensuring optimal performance and uptime. The ideal candidate will have a passion for technology, strong problem-solving skills, and a desire to learn and grow in a dynamic IT environment. As a Junior NOC Engineer, you will work closely with senior engineers and gain valuable hands-on experience in network operations.
Responsibilities:
Monitor network systems and infrastructure to identify and resolve performance issues, outages, and network alarms.
Execute routine network checks and maintenance tasks to ensure system stability and reliability.
Respond to incident tickets, troubleshoot technical problems, and escalate complex issues to senior engineers when necessary.
Document and maintain accurate records of network configurations, system changes, and incident reports.
Collaborate with cross-functional teams to resolve network-related issues and ensure timely resolution.
Assist in the implementation of network upgrades, patches, and security measures under the guidance of senior engineers.
Perform network troubleshooting using diagnostic tools and escalate issues to the appropriate teams as required.
Stay up-to-date with industry trends and technologies, and actively participate in training programs to enhance technical knowledge and skills.
Provide technical support and guidance to end-users regarding network connectivity and related issues.
Follow established processes and procedures to ensure compliance with network security policies and protocols.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience or internship in a networking or IT support role.
Knowledge of network fundamentals, protocols (TCP/IP, DNS, DHCP), and network monitoring tools.
Familiarity with network troubleshooting and diagnostic techniques.
Basic understanding of routing, switching, and firewall concepts.
Strong analytical and problem-solving skills with a keen attention to detail.
Excellent communication and interpersonal skills to effectively collaborate with team members and end-users.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Certifications such as CCNA or Network+ are a plus.
Willingness to learn and grow within a challenging and dynamic IT environment.
You can send your resumes to nishad.kabeer@alpha.ae
Job Title: Senior Infrastructure Specialist
Location: Abu Dhabi
Contract Duration: 6 - 12 Months
Salary: AED 12K PM
Job Summary:
We are seeking a highly skilled and experienced Senior Infrastructure Specialist to join our team. The Senior Infrastructure Specialist will play a critical role in designing, implementing, and maintaining our organization's IT infrastructure. This position requires in-depth knowledge of infrastructure technologies, strong problem-solving abilities, and the ability to lead and mentor a team. The ideal candidate will have a proven track record of successfully managing complex infrastructure projects and ensuring the stability and security of our systems.
Responsibilities:
Design, implement, and maintain the organization's IT infrastructure, including servers, networks, storage systems, and virtualization technologies.
Evaluate and recommend infrastructure solutions based on business needs, industry best practices, and emerging technologies.
Oversee the installation, configuration, and maintenance of infrastructure components, ensuring high availability, performance, and security.
Monitor infrastructure performance and proactively identify and resolve issues to minimize downtime and optimize system efficiency.
Lead infrastructure projects from planning to execution, collaborating with cross-functional teams and stakeholders to ensure successful implementation.
Provide technical guidance and mentorship to junior infrastructure team members, fostering their professional growth and knowledge development.
Conduct regular system audits to ensure compliance with security standards and implement necessary measures to protect data and systems.
Manage relationships with vendors, service providers, and contractors to ensure timely delivery of infrastructure services and support.
Stay up-to-date with industry trends, emerging technologies, and best practices related to infrastructure management and recommend improvements accordingly.
Develop and maintain documentation, including infrastructure diagrams, configurations, and standard operating procedures.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience as an Infrastructure Specialist or a similar role, with a focus on managing complex infrastructure projects.
Strong knowledge of infrastructure technologies, including servers, networks, storage systems, and virtualization.
Proficiency in infrastructure design and implementation, with hands-on experience in deploying and managing enterprise-grade infrastructure solutions.
Solid understanding of network protocols, security principles, and disaster recovery strategies.
Experience with cloud technologies, such as AWS or Azure, and familiarity with containerization (e.g., Docker, Kubernetes) is a plus.
Excellent problem-solving skills and the ability to analyze and troubleshoot complex infrastructure issues.
Strong leadership and communication skills, with the ability to effectively collaborate with teams and stakeholders.
Relevant certifications, such as MCSE, CCNA, or VCP, are highly desirable.
Ability to work in a fast-paced environment, prioritize tasks, and meet project deadlines.
You can send your resumes to nishad.kabeer@alpha.ae